Turkish Airlines

About Turkish Airlines

Turkish Airlines, often called Türk Hava Yolları Anonim Ortaklığı or THY, is Turkey's flag carrier and one of the world's leading airlines. Established in 1933, it has grown into a global aviation giant renowned for its commitment to quality service, extensive route network, and rich cultural heritage. Turkish Airlines took its first flight on May 20, 1933, with a single, humble aircraft, which marked the beginning of its remarkable journey in the aviation industry. From its inception, the airline aimed to connect Turkey to the world and vice versa.

The airline's headquarters are located in Istanbul, Turkey. Turkish Airlines' strategic location at the crossroads of Europe and Asia has contributed significantly to its success as a global hub. Atatürk Airport served as Turkish Airlines' primary hub for many years. However, the opening of the world-class Istanbul Airport in 2019 marked a significant milestone for the airline. This new state-of-the-art facility became the central hub for Turkish Airlines, offering passengers a seamless and efficient travel experience.

With a modern and diverse fleet of over 300 aircraft, including Boeing and Airbus models, Turkish Airlines prioritizes passenger comfort and safety. The airline consistently invests in upgrading its fleet to maintain high-quality service standards and fuel efficiency. Turkish Airlines boasts one of the most extensive route networks globally, connecting passengers to more than 300 destinations across 127 countries. From its base in Istanbul, the airline offers travelers easy access to Europe, Asia, Africa, and the Americas, making it a preferred choice for those seeking global connectivity.

Turkish Airlines operates many domestic and international flights daily, serving millions of passengers annually. The airline is known for its punctuality, excellent in-flight service, and commitment to passenger satisfaction. Additionally, it is a member of the Star Alliance, which allows for seamless travel on a global scale through its extensive network of partner airlines.

Best Time to Book Turkish Airlines Flight Tickets

Book in Advance: Booking your Turkish Airlines tickets well in advance is a tried-and-true strategy. Aim to book at least 2-3 months before your intended travel date. Airlines often release their cheapest fares during this period.

Be Flexible with Your Dates: You can save money with flexible travel plans. Generally, the best days to book flights are Tuesdays and Wednesdays. Additionally, consider flying midweek (Tuesday or Wednesday) and returning on a Saturday for savings.

Avoid Main Seasons: Traveling during peak seasons of summer and major holidays can be costly. Plan your trips for cheaper fares during spring, fall, or off-peak months (January to March).

Use Red-Eye Flights: Red-eye flights are typically less expensive, departing early in the morning and arriving late at night. This is a way to save if you can handle the unconventional schedule.

Be Patient and Wait for Deals: If your travel plans are flexible, you can take advantage of flash sales and last-minute deals. These can offer substantial discounts, but they require some spontaneity.

Utilize Miles and Loyalty Programs: If you're a Turkish Airlines' loyalty program member or have credit card miles, consider redeeming them for discounted or free flights.

Book During Low-Demand Times: For international travel, booking tickets during low-demand hours, like early mornings or late evenings, can yield better prices.

Perks and Benefits of Frequent Flyer Program

Turkish Airlines proudly presents its Frequent Flyer Program, which is called Miles&Smiles, and it is an exclusive loyalty initiative to reward the valued passengers of the airline. A member enjoys many benefits, including mileage accumulation for every flight, priority check-in, access to luxurious airport lounges, and the ability to redeem miles for free flights and upgrades. The Turkish Airlines’ frequent flyer program is tailored to enhance the passengers' travel experience, offering unparalleled privileges and discounts. Passengers join Turkish Airlines' Frequent Flyer Program and embark on a journey filled with perks, savings, and unforgettable adventures. Turkish Airlines offers various tiers depending on the miles accumulated. Here are some details of every tier:


  • Members earn miles for every Turkish and partner airline flight.
  • Access to special offers and promotions are offered right after passengers join the Miles&Smiles club.
  • Members enjoy discounts on award tickets and partner services.
  • Priority boarding is offered when you're on a waitlist for flights.
  • Link your family members to your account to pool miles.

Classic Plus

  • In addition to the classic tier's benefits, members continue to earn miles and enjoy exclusive promotions.
  • Classic Plus members are offered increased baggage allowance for checked luggage.
  • Priority seat selection is available during booking in the economy and premium economy cabins. Members enjoy expedited check-in at the airport.
  • Received bonus miles are given to members for flights.


  • Members enjoy all the benefits of classic and classic plus. Additionally, mileage accumulation, promotions, and other perks are offered.
  • Access to Business Class check-in counters is offered.
  • Expedited security clearance is available at all the major airports.
  • Elite members are among the first to board the aircraft.
  • Upgrade vouchers for companion tickets are available for members’ families.
  • Access to Gold benefits when flying with Star Alliance Airlines.

Elite Plus

  • Members receive all the benefits of the lower tiers, and privileges are continued.
  • Additional baggage allowance is offered to the members with a limit of 1 free extra bag of 25 Kg.
  • Members are guaranteed a secured seat on fully booked flights even during peak seasons.
  • Lounge access is available for members and their guests.
  • Priority baggage handling is available for members upon arrival.

Types of Cabins

Business Class: Turkish Airlines Business Class cabin stands out as a luxurious and sophisticated choice that promises an elevated journey from start to finish. Business Class passengers enjoy spacious seating with ample legroom, allowing passengers to stretch out and relax during long-haul flights. The seats can be converted into fully flat beds, ensuring a restful sleep experience. Passengers indulge in a culinary journey with a gourmet menu curated by renowned chefs. Turkish Airlines offers a diverse range of dishes, including both Turkish and international cuisine, paired with an excellent selection of wines and beverages. Passengers can stay entertained throughout their flight with a personal entertainment system featuring various movies, TV shows, music, and games. The large screens and noise-canceling headphones create a private cinema experience. Business Class passengers receive an amenity kit with high-end skincare products, blankets, and comfortable pillows. The cabin crew is dedicated to providing exceptional service, ensuring your needs are met throughout the journey. Access to Turkish Airlines' luxurious airport lounges is another perk of Business Class. Passengers can enjoy gourmet refreshments, catch up on work, or unwind in a tranquil environment before their flight. From priority check-in and security clearance to expedited boarding and baggage handling, Business Class passengers enjoy a seamless and efficient airport experience.

Economy Class: Turkish Airlines is renowned for its commitment to delivering exceptional service to passengers across all classes, and its Economy Class cabin on international flights is no exception. This class strikes a harmonious balance between affordability and passenger comfort, ensuring an enjoyable travel experience. Economy Class seats are designed with passenger comfort in mind. With sufficient legroom and ergonomic seating, travelers can sit back, relax, and enjoy their journey. The adjustable headrests provide additional support for a more comfortable flight. Passengers can access various entertainment options through individual screens, offering movies, TV shows, music, and games to keep you entertained during the flight. Turkish Airlines offers complimentary meals and beverages on international flights. Savor a variety of meal options, including Turkish and international dishes, along with a selection of drinks. Economy Class passengers receive amenity kits for added convenience, including essentials like blankets, pillows, and eye masks. The cabin crew is dedicated to meeting passengers’ needs providing attentive service throughout the flight. Passengers stay connected with the world thanks to in-flight Wi-Fi and power outlets to charge their devices, allowing them to work, browse, or keep in touch with loved ones. The airline's commitment to passenger comfort extends to the cabin environment, with temperature and lighting settings optimized to enhance your well-being during the journey. Turkish Airlines has received numerous awards for its Economy Class service, reflecting its dedication to providing an exceptional travel experience at affordable fares.

Turkish Airlines Inflight Amenities

Turkish Airlines is renowned for its commitment to passenger satisfaction, and its in-flight amenities on international flights exemplify this dedication. Here are some amenities that enhance the passenger experience:

In-Flight Entertainment: Turkish Airlines provides extensive in-flight entertainment options. Passengers can enjoy a vast library of movies, TV shows, music, and games on their screens, ensuring hours of entertainment during the flight.

Complimentary Meals: Based on the class of travel, Turkish Airlines offers complimentary meals on international flights. Passengers can savor delicious dishes, including Turkish and international cuisine, with dietary options to suit different preferences.

Amenity Kits: Passengers in both Economy and Business Class receive amenity kits. These kits typically contain essentials such as blankets, pillows, headphones, and, in some cases, skin care products and eye masks to enhance comfort during the journey.

In-Flight Wi-Fi: Passengers can stay connected to the world with Turkish Airlines' in-flight Wi-Fi service. Passengers can browse the internet, send emails, and keep in touch with loved ones or colleagues while flying.

Power Outlets: Many Turkish Airlines' aircraft seats have power outlets, allowing passengers to charge their devices. This feature is precious for business travelers and those who need to stay productive in flight.

Onboard Lounges: Turkish Airlines' long-haul Business Class cabins on select aircraft feature an onboard lounge. Passengers can socialize, relax, and enjoy refreshments in this exclusive space, creating a luxurious and social flying experience.

Turkish Airlines Baggage Policy

Checked-In Baggage: Turkish Airlines' checked-in baggage allowance for international flights is designed to offer flexibility and convenience to passengers while ensuring a smooth travel experience. Passengers in Economy Class typically enjoy a generous baggage allowance, which varies based on the route and ticket class. Generally, passengers can carry 2 bags of 23 Kg per person, with additional allowances for subsequent bags. Business Class travelers receive a more substantial baggage allowance of 2 bags of 32 Kg per person, depending on the route and ticket type. Elite and Elite Plus members of the Miles & Miles loyalty program enjoy additional weight allowances. They can carry one extra bag of 23 Kg in any class, further enhancing their travel experience. It's important to note that specific baggage allowances can vary depending on the route and fare type.

Carry-On Baggage: Turkish Airlines offers a reasonable and convenient carry-on baggage allowance for passengers traveling on international flights. Passengers in Economy Class are allowed 1 piece of carry-on baggage, such as a cabin-sized suitcase or backpack, with a maximum weight limit of 8 kg. Also, passengers can bring one personal item, like a laptop or handbag, which should weigh less than 4 Kg. Business Class passengers enjoy a more generous carry-on allowance, permitting 2 pieces of carry-on baggage, each with a maximum weight limit of 8 kg. A personal item, such as a laptop bag or a handbag of 4 kg, is also allowed. To comfortably accommodate the carry-on bag, the airline mandates that the carry-on bag be under 23X40X55 Cm, and the additional handbag should fit under the seat with dimensions not exceeding 40x30x15 Cm.

Traveling with Pets: Turkish Airlines welcomes pets and animals on their international flights, ensuring that pets can travel with comfort and care. Here's a brief overview of their pet travel policy. Pets such as small dogs, cats, and birds can travel in the cabin with their owners, provided they meet size and weight requirements. Larger pets can be transported in the cargo hold under specific conditions. Passengers must ensure they have all the documents for their pet's destination country, including health certificates and import permits. To book a seat for a pet, contact the airline well in advance to reserve a spot for a pet, as a limited number of pets are allowed in the cabin on each flight. Turkish Airlines prioritizes the well-being of pets, providing proper ventilation, temperature control, and safety measures throughout the journey. Traveling with pets internationally is convenient and secure with Turkish Airlines, allowing passengers to enjoy a stress-free trip with their companions.

Essential Documents Required when Traveling with Turkish Airlines

When traveling on an international journey with Turkish Airlines, having the necessary documents is crucial to ensure a smooth and hassle-free travel experience.

Passport: A valid passport is the most critical document for international travel. Ensure it is valid and has enough blank pages for visa stamps.

Visa: Depending on your nationality and the destination country, you may require a visa for entry. Research and obtain the appropriate visa well in advance of your travel date.

Flight Tickets: You must have proof of your flight reservations in physical or electronic form. Carry your flight ticket at every time.

Boarding Pass: This document is issued when you check in for your flight, online or at the airport. It's essential to have it to board the aircraft.

Visa Waiver: Some countries may require travelers to obtain a visa waiver or travel authorization, even if they don't need a full visa.

Travel Insurance: While not mandatory, having travel insurance is highly recommended to cover unexpected events like trip cancellations, medical emergencies, or lost luggage. Carrying travel insurance when traveling to Europe or North America is highly recommended.

Vaccination Certificates: Depending on your destination, you may need vaccination certificates or health declarations, especially during health crises like pandemics.

Photo ID: A government-issued photo identification, such as a driver's license, can be helpful for identity verification.

Manage your Turkish Airlines flight ticket

Several things need to be improved or rectified when traveling by air. Turkish Airlines makes managing your flight ticket much more accessible by offering different services to help passengers.

Name Change:Turkish Airlines offers a name change policy that provides flexibility to accommodate such situations.

Documentation: Passengers must provide valid documentation and a compelling reason for the name change. Legal documents, such as marriage certificates or court orders, may be necessary for verification.

Complete Name Changes: In cases where a full name change is required due to legal reasons, Turkish Airlines' policy generally allows this for a fee.

Correcting Spelling Errors: Turkish Airlines allows passengers to correct minor spelling errors in their names free of charge.

Time Constraints: Requesting name changes before the departure date is essential to allow for processing and avoid any last-minute complications.

Flight Change: Turkish Airlines offers a comprehensive flight change policy designed to provide flexibility and convenience to passengers.

Flexible Booking Changes: Turkish Airlines allows passengers to modify their flight reservations, including date and time changes, without excessive fees.

Conditions and Fees: The specific requirements and fees for flight changes can vary based on the fare class, ticket type, and destination. Passengers should check their ticket details for applicable rules and charges.

Online and Offline Options: Passengers can request flight changes through the Turkish Airlines website mobile app or by contacting the airline's customer service or ticketing offices.

Cancellation: Turkish Airlines has a well-defined cancellation policy to accommodate such situations reasonably and clearly.

Cancellation Options: Passengers can cancel their Turkish Airlines reservations for international or domestic flights.

Refund Eligibility: The refund amount and conditions vary depending on the fare class, ticket type, and cancellation time. Some fares may be non-refundable, while others may allow partial or full refunds.

Different Cancellation Methods: Passengers can request cancellations through the Turkish Airlines website, mobile app, or by contacting the airline's customer service or ticketing offices.

Timely Cancellations: To maximize refund eligibility and minimize fees, canceling flights well before the departure date is advisable.

Seat Upgrade: Turkish Airlines' Seat Upgrade Policy provides a convenient and flexible way for travelers to enjoy additional comforts during their journey.

Eligibility: Passengers holding tickets in Economy Class or another lower class can inquire about seat upgrades. The availability of upgrades depends on seat availability in the higher class.

Upgrade Options: Turkish Airlines offers both paid and complimentary seat upgrades. Complimentary upgrades may be offered to frequent flyers or loyalty program members.

Upgrade Fees: When paid upgrades are available, passengers can typically pay the fare difference between their original ticket and the upgraded class. The cost may vary based on the route and class availability.

Flight Delay: Turkish Airlines strives to minimize inconvenience by providing a transparent and customer-focused flight delay policy.

Notification: Turkish Airlines promptly informs passengers about flight delays through various channels, including email, text messages, and announcements at the airport.

Rescheduling and Rebooking: In the event of a significant delay, Turkish Airlines offers options for rescheduling or rebooking passengers onto the next available flight at no extra cost.

Compensation: Depending on the circumstances and the length of the delay, Turkish Airlines may provide passengers with compensation, such as meals, accommodations, or transportation.

Transparency: The airline is committed to providing passengers with clear information regarding the cause of the delay, expected departure times, and available options.

Turkish Airlines Refund Policy

Turkish Airlines is renowned for customer satisfaction by offering a comprehensive refund policy to address various circumstances that may require ticket reimbursement.

Ticket Types and Refund Eligibility: Refund eligibility depends on the ticket type and fare rules. Turkish Airlines offers various fare classes, including non-refundable and refundable options.

  • Non-refundable tickets are typically not eligible for cash refunds but may allow for future travel credit or rebooking with certain conditions.
  • Refundable tickets, on the other hand, are eligible for cash refunds.

Refund Process: To request a refund, passengers must generally submit a refund application through Turkish Airlines' official website, ticketing offices, or customer service channels. When submitting a refund request, it's essential to provide all required documentation, such as ticket information, booking references, and payment details.

Cancellation and No-Show Policies: Passengers who cancel their tickets within the airline's specified timeframes may be eligible for partial or full refunds, depending on the fare rules. No-show passengers typically forfeit their ticket's value.

Processing Time: The processing time for refunds can vary. Turkish Airlines strives to process refund requests promptly, but the timeline may depend on the payment method and the volume of requests.

Mileage Refund: Passengers who redeemed frequent flyer miles for tickets have different refund policies, and miles will be redeposited based on the airline's program rules.

Third-Party Bookings: Refund policies may vary for tickets booked through third-party travel agencies or websites, and passengers should communicate directly with the booking source.

Communication and Updates: Turkish Airlines aims to maintain transparency in the refund process, providing regular updates to passengers regarding the status of their refund requests.

Final Thought

Turkish Airlines is a reputable carrier that exemplifies excellence in international travel. With its extensive route network, modern fleet, commitment to passenger comfort, and comprehensive policies, the airline offers a top-tier travel experience. Whether you're planning an international adventure, seeking the convenience of a frequent flyer program, or simply looking for a reliable and accommodating airline, Turkish Airlines has proven itself as a dependable choice.

For those embarking on their next journey, we urge you to consider Turkish Airlines. Explore the world with an airline that connects continents and strives to provide a seamless and enjoyable travel experience. If you need any assistance with details on their policies, including baggage allowances, refunds, and more, call us at +1 844 557-2216.


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